Returns Policy

Returns and Cancellations

If you would like to return an item, please contact our team within 14 days of receiving your order with your order number and details of the item you wish to return.  Once your return request has been confirmed, we will provide instructions on how to return the item.

Items must be unused, unopened, and in their original condition and packaging where possible.

Please note that colour-mixed or specially prepared paints are made to order and cannot be returned or refunded unless they are faulty.  As colours can appear differently on screens, we recommend checking colours carefully before placing your order.

Custom flooring orders that have been specially ordered for a customer are non-refundable.  If a return is exceptionally agreed, it may be subject to a restocking fee, which will be deducted from the refund amount.

Customers are responsible for return postage costs, unless the item received is faulty, damaged, or incorrect.

If you wish to cancel or amend an order, please contact us as soon as possible after placing your order.  Once an order has been processed or dispatched, it may no longer be possible to cancel it.

Once returned items are received and inspected, any approved refund will be issued to the original payment method used at purchase.